Please read these Terms of Service carefully as they contain important information about
your legal rights, remedies and obligations. By accessing or using the Scoot Platform,
you agree to comply with and be bound by these Terms of Service.
Please note: Section 19 of these Terms of Service contains an arbitration clause and class
action waiver that applies to all Scoot Members. If you reside in India, this provision
applies to all disputes with Scoot. If you reside outside of India, this provision applies to
any action you bring against Scoot in India. It affects how disputes with Scoot are
resolved. By accepting these Terms of Service, you agree to be bound by this arbitration
clause and class action waiver. Please read it carefully.
Thank you for using Scoot!
These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement")
between you and Scoot (as defined below) governing your access to and use of the Scoot
website, including any subdomains thereof, and any other websites through which Scoot makes
the Scoot Services available (collectively, "Site"), our mobile, tablet and other smart device
applications, and application program interfaces (collectively, "Application") and all associated
services (collectively, "Scoot Services"). The Site, Application and Scoot Services together are
hereinafter collectively referred to as the “Scoot Platform”.
When these Terms mention “Scoot,” “we,” “us,” or “our,” it refers to the Scoot company you are
Our collection and use of personal information in connection with your access to and use of the
Any and all payment processing services through or in connection with your use of the Scoot
Platform ("Payment Services") are provided to you by one or more Scoot Payments entities
(individually and collectively, as appropriate, "Scoot Payments") as set out in the Payments
Terms of Service ("Payments Terms").
Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and
regulations that apply to their Listings and Host Services. For example, some cities have laws
that restrict their ability to host paying guests for short periods or provide certain Host Services.
In many cities, Hosts may have to register, get a permit or obtain a license before preparing food
or serving alcohol for sale. Some cities may require a license to guide tours or to sail. Host are
alone responsible for identifying and obtaining any required licenses, permits, or registrations for
any Host Services they offer. Certain types of Host Services may be prohibited altogether.
Penalties may include fines or other enforcement. If you have questions about how local laws
apply to your Listing(s) and Host Service(s) on Scoot, you should always seek legal guidance.
1. Scope of Scoot Services
1.1 The Scoot Platform is an online marketplace that enables registered users (“Members”) and
certain third parties who offer services (Members and third parties who offer services are “Hosts”
and the services they offer are “Host Services”) to publish such Host Services on the Scoot
Platform (“Listings”) and to communicate and transact directly with Members that are seeking to
book such Host Services (Members using Host Services are “Guests”). Host Services may
include the offering of vacation or other properties for use ("Accommodations"), single or multi-
day activities in various categories (“Experiences”), access to unique events and locations
(“Events”), and a variety of other travel and non-travel related services.
1.2 As the provider of the Scoot Platform, Scoot does not own, create, sell, resell, provide,
control, manage, offer, deliver, or supply any Listings or Host Services. Hosts alone are
responsible for their Listings and Host Services. When Members make or accept a booking, they
are entering into a contract directly with each other. Scoot is not and does not become a party to
or other participant in any contractual relationship between Members, nor is Scoot a real estate
broker or insurer. Scoot is not acting as an agent in any capacity for any Member, except as
specified in the Payments Terms.
1.3 While we may help facilitate the resolution of disputes, Scoot has no control over and does
not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host
Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member
Content (as defined below), or (iii) the performance or conduct of any Member or third party.
Scoot does not endorse any Member, Listing or Host Services. Any references to a Member
being "verified" (or similar language) only indicate that the Member has completed a relevant
verification or identification process and nothing else. Any such description is not an
endorsement, certification or guarantee by Scoot about any Member, including of the Member's
identity or background or whether the Member is trustworthy, safe or suitable. You should always
exercise due diligence and care when deciding whether to participate in an Experience or Event
or use other Host Services, accept a booking request from a Guest, or communicate and interact
with other Members, whether online or in person. Verified Images (as defined below) are
intended only to indicate a photographic representation of a Listing at the time the photograph
was taken, and are therefore not an endorsement by Scoot of any Host or Listing.
1.4 If you choose to use the Scoot Platform as a Host or Co-Host (as defined below), your
relationship with Scoot is limited to being an independent, third-party contractor, and not an
employee, agent, joint venturer or partner of Scoot for any reason, and you act exclusively on
your own behalf and for your own benefit, and not on behalf, or for the benefit, of Scoot.
1.5 To promote the Scoot Platform and to increase the exposure of Listings to potential Guests,
Listings and other Member Content may be displayed on other websites, in applications, within
emails, and in online and offline advertisements. To assist Members who speak different
languages, Listings and other Member Content may be translated, in whole or in part, into other
languages. Scoot cannot guarantee the accuracy or quality of such translations and Members
are responsible for reviewing and verifying the accuracy of such translations. The Scoot Platform
may contain translations powered by Google. Google disclaims all warranties related to the
translations, express or implied, including any warranties of accuracy, reliability, and any implied
warranties for merchantability, fitness for a particular purpose and noninfringement.
1.6 The Scoot Platform may contain links to third-party websites or resources (“Third-Party
Services”). Such Third-Party Services may be subject to different terms and conditions and
privacy practices. Scoot is not responsible or liable for the availability or accuracy of such Third-
Party Services, or the content, products, or services available from such Third-Party Services.
Links to such Third-Party Services are not an endorsement by Scoot of such Third-Party
1.7 Due to the nature of the Internet, Scoot cannot guarantee the continuous and uninterrupted
availability and accessibility of the Scoot Platform. Scoot may restrict the availability of the Scoot
Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the
security or integrity of our servers, or to carry out maintenance measures that ensure the proper
or improved functioning of the Scoot Platform. Scoot may improve, enhance and modify the
Scoot Platform and introduce new Scoot Services from time to time.
2. Eligibility, Using the Scoot Platform, Member Verification
2.1 You must be at least 18 years old and able to enter into legally binding contracts to access
and use the Scoot Platform or register an Scoot Account. By accessing or using the Scoot
Platform you represent and warrant that you are 18 or older and have the legal capacity and
authority to enter into a contract.
2.2 You will comply with any applicable export control laws in your local jurisdiction. For users in
India, Scoot may, to the extent permitted by applicable laws and if we have sufficient information
to identify a user, obtain reports from public records of criminal convictions or sex offender
registrations of the user. You agree and authorize us to use your personal information, such as
your full name and date of birth and other details, to obtain such reports.
2.3 Scoot may make the access to and use of the Scoot Platform, or certain areas or features of
the Scoot Platform, subject to certain conditions or requirements, such as completing a
verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews
thresholds, or booking and cancellation history.
2.4 User verification on the Internet is difficult and we do not assume any responsibility for the
confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud
prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i)
ask Members to provide a form of government identification or other information or undertake
additional checks designed to help verify the identities or backgrounds of Members, (ii) screen
Members against third party databases or other sources and request reports from service
providers, and (iii) where we have sufficient information to identify a Member, obtain reports from
public records of criminal convictions or sex offender registrations or an equivalent version of
background or registered sex offender checks in your local jurisdiction (if available).
2.5 The access to or use of certain areas and features of the Scoot Platform may be subject to
separate policies, standards or guidelines, or may require that you accept additional terms and
conditions. If there is a conflict between these Terms and terms and conditions applicable to a
specific area or feature of the Scoot Platform, the latter terms and conditions will take
precedence with respect to your access to or use of that area or feature, unless specified
2.6 If you access or download the Application from the Apple App Store, you agree to Apple’s
Licensed Application End User License Agreement. Some areas of the Scoot Platform implement
Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google
Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
3. Modification of these Terms
Scoot reserves the right to modify these Terms at any time in accordance with this provision. If
we make changes to these Terms, we will post the revised Terms on the Scoot Platform and
update the “Last Updated” date at the top of these Terms. If you disagree with the revised Terms,
you may terminate this Agreement with immediate effect. If you do not terminate your Agreement
before the date the revised Terms become effective, your continued access to or use of the
Scoot Platform will constitute acceptance of the revised Terms.
4. Account Registration
4.1 You must register an account ("Scoot Account") to access and use certain features of the
Scoot Platform, such as publishing or booking a Listing. If you are registering a Scoot Account for
a company or other legal entity, you represent and warrant that you have the authority to legally
bind that entity and grant us all permissions and licenses provided in these Terms.
4.2 You can register a Scoot Account using through your account with certain third-party social
networking services, such as Facebook or Linkedin.
4.3 You must provide accurate, current and complete information during the registration process
and keep your Scoot Account and public Scoot Account profile page information up-to- date at all
4.4 You may not register more than one (1) Scoot Account unless Scoot authorizes you to do so.
You may not assign or otherwise transfer your Scoot Account to another party.
4.5 You are responsible for maintaining the confidentiality and security of your Scoot Account
credentials and may not disclose your credentials to any third party. You must immediately notify
Scoot if you know or have any reason to suspect that your credentials have been lost, stolen,
misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized
use of your Scoot Account. You are liable for any and all activities conducted through your Scoot
Account, unless such activities are not authorized by you and you are not otherwise negligent
(such as failing to report the unauthorized use or loss of your credentials).
4.6 Scoot may enable features that allow you to authorize other Members or certain third parties
to take certain actions that affect your Scoot Account. For example, we may allow Members
may allow Hosts to add other Members as Co-Hosts (as defined below) to help manage their
Listings. These features do not require that you share your credentials with any other person. No
third party is authorized by Scoot to ask for your credentials, and you shall not request the
credentials of another Member.
5.1 Scoot may, at its sole discretion, enable Members to (i) create, upload, post, send, receive
and store content, such as text, photos, audio, video, or other materials and information on or
through the Scoot Platform ("Member Content"); and (ii) access and view Member Content and
any content that Scoot itself makes available on or through the Scoot Platform, including
proprietary Scoot content and any content licensed or authorized for use by or through Scoot
from a third party ("Scoot Content" and together with Member Content, "Collective Content").
5.2 The Scoot Platform, Scoot Content, and Member Content may in its entirety or in part be
protected by copyright, trademark, and/or other laws of India and other countries. You
acknowledge and agree that the Scoot Platform and Scoot Content, including all associated
intellectual property rights, are the exclusive property of Scoot and/or its licensors or authorizing
third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or
other proprietary rights notices incorporated in or accompanying the Scoot Platform, Scoot
Content or Member Content. All trademarks, service marks, logos, trade names, and any other
source identifiers of Scoot used on or in connection with the Scoot Platform and Scoot Content
are trademarks or registered trademarks of Scoot in India and abroad. Trademarks, service
marks, logos, trade names and any other proprietary designations of third parties used on or in
connection with the Scoot Platform, Scoot Content, and/or Collective Content are used for
identification purposes only and may be the property of their respective owners.
5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell,
transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Scoot
Platform or Collective Content, except to the extent you are the legal owner of certain Member
Content or as expressly permitted in these Terms. No licenses or rights are granted to you by
implication or otherwise under any intellectual property rights owned or controlled by Scoot or its
licensors, except for the licenses and rights expressly granted in these Terms.
5.4 Subject to your compliance with these Terms, Scoot grants you a limited, non-exclusive, non-
sublicensable, revocable, non-transferable license to (i) download and use the Application on
your personal device(s); and (ii) access and view any Collective Content made available on or
through the Scoot Platform and accessible to you, solely for your personal and non-commercial
5.5 By creating, uploading, posting, sending, receiving, storing, or otherwise making available
any Member Content on or through the Scoot Platform, you grant to Scoot a non-exclusive,
worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable
and transferable license to such Member Content to access, use, store, copy, modify, prepare
derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any
manner such Member Content to provide and/or promote the Scoot Platform, in any media or
platform. Unless you provide specific consent, Scoot does not claim any ownership rights in any
Member Content and nothing in these Terms will be deemed to restrict any rights that you may
have to use or exploit your Member Content.
5.6 Scoot may offer Hosts the option of having professional photographers take photographs of
their Host Services, which are made available by the photographer to Hosts to include in their
Listings with or without a watermark or tag bearing the words "Scoot.com Verified Photo" or
similar wording ("Verified Images"). You are responsible for ensuring that your Host Service is
accurately represented in the Verified Images and you will stop using the Verified Images on or
through the Scoot Platform if they no longer accurately represent your Listing, if you stop hosting
the Host Service featured, or if your Scoot Account is terminated or suspended for any reason.
You acknowledge and agree that Scoot shall have the right to use any Verified Images in
advertising, marketing and/or any other business purposes in any media or platform, whether in
relation to your Listing or otherwise, without further notice or compensation to you. Where Scoot
is not the exclusive owner of Verified Images, by using such Verified Images on or through the
Scoot Platform, you grant to Scoot an exclusive, worldwide, royalty-free, irrevocable, perpetual
(or for the term of the protection), sub-licensable and transferable license to use such Verified
Images for advertising, marketing and/or any other business purposes in any media or platform,
whether in relation to your Listing or otherwise, without further notice or compensation to you.
Scoot in turn grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable
license to use Verified Images outside of the Scoot Platform solely for your personal and non-
5.7 You are solely responsible for all Member Content that you make available on or through the
Scoot Platform. Accordingly, you represent and warrant that: (i) you either are the sole and
exclusive owner of all Member Content that you make available on or through the Scoot Platform
or you have all rights, licenses, consents and releases that are necessary to grant to Scoot the
rights in and to such Member Content, as contemplated under these Terms; and (ii) neither the
Member Content nor your posting, uploading, publication, submission or transmittal of the
Member Content or Scoot's use of the Member Content (or any portion thereof) will infringe,
misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or
other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the
violation of any applicable law or regulation.
5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is
fraudulent, false, misleading (directly or by omission or failure to update information) or
deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes
discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is
violent or threatening or promotes violence or actions that are threatening to any other person;
(v) promotes illegal or harmful activities or substances; or (vi) violates Scoot’s Content Policy or
any other Scoot policy. Scoot may, without prior notice, remove or disable access to any Member
Content that Scoot finds to be in violation of these Terms or Scoot’s then-current Policies or
Standards, or otherwise may be harmful or objectionable to Scoot, its Members, third parties, or
5.9 Scoot respects copyright law and expects its Members to do the same. If you believe that any
content on the Scoot Platform infringes copyrights you own, please notify us in accordance with
our Copyright Policy.
6. Service Fees
6.1 Scoot may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") (collectively,
"Service Fees") in consideration for the use of the Scoot Platform. More information about when
Service Fees apply and how they are calculated can be found on our Service Fees page.
6.2 Scoot reserves the right to change the Service Fees at any time.
6.3 You are responsible for paying any Service Fees that you owe to Scoot. The applicable
Service Fees are due and payable and collected by Scoot Payments pursuant to the Payments
Terms. Except as otherwise provided on the Scoot Platform, Service Fees are non-refundable.
7. Terms specific for Hosts
7.1 Terms applicable to all Listings
7.1.1 When creating a Listing through the Scoot Platform you must (i) provide complete and
accurate information about your Host Service (such as listing description, location, and calendar
availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements
that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and
(iii) provide any other pertinent information requested by Scoot. You are responsible for keeping
your Listing information (including calendar availability) up-to- date at all times.
7.1.2 You are solely responsible for setting a price (including any Taxes if applicable) for your
Listing (“Listing Fee”). Once a Guest requests a booking of your Listing, you may not request
that the Guest pays a higher price than in the booking request.
7.1.3 Any terms and conditions included in your Listing, in particular in relation to cancellations,
must not conflict with these Terms or the cancellation policy you have selected for your Listing.
7.1.4 Pictures, animations or videos (collectively, "Images") used in your Listings must
accurately reflect the quality and condition of your Host Services. Scoot reserves the right to
require that Listings have a minimum number of Images of a certain format, size and resolution.
7.1.5 The placement and ranking of Listings in search results on the Scoot Platform may vary
and depend on a variety of factors, such as Guest search parameters and preferences, Host
requirements, price and calendar availability, number and quality of Images, customer service
and cancellation history, Reviews and Ratings, type of Host Service, and/or ease of booking.
7.1.6 When you accept or have pre-approved a booking request by a Guest, you are entering
into a legally binding agreement with the Guest and are required to provide your Host Service(s)
to the Guest as described in your Listing when the booking request is made. You also agree to
pay the applicable Host Fee and any applicable Taxes, which will be collected pursuant to the
7.1.7 Scoot recommends that Hosts obtain appropriate insurance for their Host Services. Please
review any respective insurance policy carefully, and in particular make sure that you are familiar
with and understand any exclusions to, and any deductibles that may apply for, such insurance
policy, including, but not limited to, whether or not your insurance policy will cover the actions or
inactions of Guests (and the individuals the Guest has booked for, if applicable) while
participating in your Experience, Event or other Host Service.
7.2 Listing Accommodations
7.2.1 You may only list one location and experience per Listing.
7.2.2 You represent and warrant that any Listing and experience you post and the booking of, or
a Guest's stay at, an Accommodation will (i) not breach any agreements you have entered into
with any third parties, such as homeowners association, condominium, or other agreements, and
(ii) comply with all applicable laws (such as zoning laws), Tax requirements, and other rules and
regulations (including having all required permits, licenses and registrations). As a Host, you are
responsible for your own acts and omissions and are also responsible for the acts and omissions
of any individuals who reside at or are otherwise present at the Accommodation at your request
or invitation, excluding the Guest (and the individuals the Guest invites to the Accommodation, if
7.3 Listing Experiences, Events and other Host Services
7.3.1 To list an Experience, Event or other Host Service, you must create a Listing and submit
the Experience, Event or Host Service to Scoot. To be considered for publishing on the Scoot
Platform, Experiences, Events or other Host Services must at all times meet the quality
standards for Experiences and meet Guest demand. Scoot reserves the right to decide, in its
sole discretion, if a submitted Experience, Event or other Host Service will be published on the
7.3.2 When listing an Experience, Event or other Host Service you must, where applicable, fully
educate and inform Guests about (i) any risks inherent to the Experience, Event or other Host
Service, (ii) any requirements for participation, such as the minimum age, related skills, level of
fitness or other requirements, and (iii) anything else they may need to know to safely participate
in the Experience, Event or other Host Service (including dress codes, equipment, special
certifications or licenses, etc.).
7.3.3 If you wish to list an Experience on behalf of a Nonprofit (“Social Impact Experience”), you
must comply with the eligibility requirements for hosting a Social Impact Experience. When listing
a Social Impact Experience you (i) represent and warrant that you are duly authorized to act on
behalf of your Nonprofit and (ii) acknowledge and agree that all payouts will be directed to an
account owned by your Nonprofit. You and your Nonprofit acknowledge that listing a Social
Impact Experience does not create a commercial fundraising or co-venturer, or charitable trust
relationship with Scoot and Scoot is not a professional fundraiser or commercial participator.
Nonprofits, and not Scoot, are responsible for determining what, if any, portion of their Listing
Fee is a charitable contribution and for providing Guests charitable tax receipts for any applicable
charitable contributions. You and your Nonprofit are solely responsible for complying with all laws
that apply to your organization and your Social Impact Experience.
7.3.4 You represent and warrant that you (i) understand and comply with all laws, rules and
regulations that may apply to your Experience, Event or other Host Service(s), and (ii) will obtain
any required licenses, permits, or registrations prior to providing your Experience, Event or other
Host Service(s). You can find additional information about some of the legal obligations that may
apply to you on our Responsible Hosting pages.
7.3.5 You must provide an Experience, Event or other Host Service in person and may not allow
any third party to provide the Experience, Event or other Host Service on your behalf, unless
authorized by Scoot.
7.4.1 Scoot may enable Hosts to authorize other Members (“Co-Hosts”) to administer the Host’s
Listing(s), and to bind the Host and take certain actions in relation to the Listing(s) as permitted
by the Host, such as accepting booking requests, messaging and welcoming Guests, and
updating the Listing Fee and calendar availability (collectively, “Co-Host Services”). Any
agreement formed between Host and Co-Host may not conflict with these Terms and the
Payments Terms. Co-Hosts may only act in an individual capacity and not on behalf of a
company or other organization, unless expressly authorized by Scoot. Scoot reserves the right,
in our sole discretion, to limit the number of Co-Hosts a Host may invite for each Listing and to
limit the number of Listings a Co-Host may manage.
7.4.2 Hosts and Co-Hosts may agree on a fee (“Co-Host Services Fee”) in consideration for the
Co-Host Services provided by the Co-Host. When such an agreement is made, the Host agrees
to pay the Co-Host Services Fee for any confirmed booking of their Listing, which will be
deducted directly from the Listing Fee after deduction of any applicable Host Fee. In addition,
Hosts may instruct a Co-Host to provide certain one-time services in relation to their Listing.
Hosts can pay Co-Hosts for one-time services and any other expenses using the Resolution
Center. Scoot Payments will process Co-Host Services Fees and Resolution Center payments
pursuant to the Payments Terms.
7.4.3 Hosts and Co-Hosts agree that each activity, booking, or other transaction reported on the
Scoot Platform, including any Co-Host Services provided by the Co-Host and any amounts due
from a Host to the Co-Host for the provision of such services, will be deemed accurate, correct
and binding, unless challenged, by notifying the other person and Scoot (by emailing
[email protected]), within 21 days of posting of the disputed activity, booking or other transaction
on the Scoot Platform.
7.4.4 Hosts should exercise due diligence and care when deciding who to add as a Co-Host to
their Listing(s). Hosts remain solely responsible and liable for any and all Listings and Member
Content published on the Scoot Platform, including any Listing created by a Co-Host on their
behalf. Further, Hosts remain responsible and liable for their own acts and omissions, including,
but not limited to, conduct that causes harm or damage to the Co-Host(s). Co-Hosts remain
responsible and liable for their own acts and omissions when engaging in their roles and
responsibilities as a Co-Host, including, but not limited to, conduct that causes harm or damage
to the Host. In addition, both Host and Co-Host are jointly responsible and severally liable for
third party claims, including Guest claims, arising from the acts and omissions of the other
person as related to hosting activities, communications with Guests, and the provision of any Co-
7.4.5 Unless agreed otherwise by Host and Co-Host, Host and Co-Host may terminate the Co-
Host agreement at any time. In addition, both Host and Co-Host acknowledge that their Co-
hosting relationship will terminate in the event that Scoot (i) terminates the Co-Host service or (ii)
terminates either party’s participation in the Co-Host service. When the Co-Host agreement is
terminated, the Host will remain responsible for all of the Co-Host’s actions prior to the
termination, including the responsibility to fulfill any pending or future bookings initiated prior to
the termination. When a Member is removed as a Co-Host, that Member will no longer have
access to any Host or Guest information related to the applicable Host’s Listing(s). In addition,
Host agrees to pay Co-Host for all Co-Host Services completed prior to Co-Host’s termination
within 14 days of Co-Host’s termination via the Resolution Center. A Co-Host will not be entitled
to any fees for any Co-Host Services that have not been completed prior to the Co-Host’s
7.4.6 As a Co-Host, you will not be reviewed by Guests, meaning that your Co-Host activities will
not affect your Reviews or Ratings for other Listings for which you are a Host. Instead, the Host
of such Listing(s) will be reviewed by Guests (including potentially on the basis of the Co-Host’s
conduct and performance). Hosts acknowledge that Reviews and Ratings from Guests for their
Listing(s) may be impacted by a Co-Host’s conduct and performance.
8. Terms specific for Guests
8.1 Terms applicable to all bookings
8.1.1 Subject to meeting any requirements (such as completing any verification processes) set
by the Host, you can book a Listing available on the Scoot Platform by following the respective
booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable),
Guest Fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to
booking a Listing. You agree to pay the Total Fees for any booking requested in connection with
your Scoot Account.
8.1.2 Upon receipt of a booking confirmation from Scoot, a legally binding agreement is formed
between you and your Host, subject to any additional terms and conditions of the Host that apply,
including in particular the applicable cancellation policy and any rules and restrictions specified in
the Listing. Scoot Payments will collect the Total Fees at the time of the booking request or upon
the Host’s confirmation pursuant to the Payments Terms.
8.1.3 If you book a Host Service on behalf of additional guests, you are required to ensure that
every additional guest meets any requirements set by the Host, and is made aware of and
agrees to these Terms and any terms and conditions, rules and restrictions set by the Host. If
you are booking for an additional guest who is a minor, you represent and warrant that you are
legally authorized to act on behalf of the minor. Minors may only participate in an Experience,
Event or other Host Service if accompanied by an adult who is responsible for them.
8.2 Booking Experiences, Events and other Host Services
8.2.1 You should carefully review the description of any Experience, Event or other Host Service
you intend to book to ensure you (and any additional guests you are booking for) meet any
minimum age, proficiency, fitness or other requirements which the Host has specified in their
Listing. You are required to inform the Host of any medical or physical conditions, or other
circumstances that may impact your and any additional guest’s ability to safely participate in any
Experience, Event or other Host Service. In addition, certain laws, like the minimum legal
drinking age in the location of the Experience, Event or other Host Service, may also apply. You
are responsible for identifying, understanding, and complying with all laws, rules and regulations
that apply to your participation in an Experience, Event or other Host Service.
8.2.2 Before and during an Experience, Event or other Host Service you must at all times adhere
to the Hosts’ instructions.
8.2.3 You may not bring any additional individuals to an Experience, Event or other Host Service
unless such an individual was added by you as an additional guest during the booking process
on the Scoot Platform.
9. Booking Modifications, Cancellations and Refunds, Resolution
9.1 Hosts and Guests are responsible for any modifications to a booking that they make via the
Scoot Platform or direct Scoot customer service to make ("Booking Modifications"), and agree
to pay any additional Listing Fees, Host Fees or Guest Fees and/or Taxes associated with such
9.2 Guests can cancel a confirmed booking at any time subject to the Listing’s cancellation policy, and Scoot Payments will provide any refund to the Guest in accordance with such cancellation policy within 2-7 business days. Unless extenuating circumstances exist, any amounts due to the Host under the applicable cancellation policy will be remitted to the Host by Scoot Payments pursuant to the Payments Terms.
9.3 If a Host cancels a confirmed booking, the Guest will receive a full refund of the Total Fees
for such booking and Scoot may publish an automated review on the Listing cancelled by the
Host indicating that a booking was cancelled. In addition, Scoot may (i) keep the calendar for the
Listing unavailable or blocked for the dates of the cancelled booking, and/or (ii) impose a
cancellation fee, unless the Host has a valid reason for cancelling the booking pursuant to
Scoot’s Extenuating Circumstances Policy or has legitimate concerns about the Guest’s
9.4 For Experiences, Events and other Host Services, if inclement weather creates an unsafe or
uncomfortable scenario for Guests, Hosts may modify or cancel a Host Service. If there is a
substantial change in the itinerary or the Host Service needs to be cancelled, Scoot will work with
the Host to provide Guests an alternative date for the Host Service, an appropriate refund or a
9.5 In certain circumstances, Scoot may decide, in its sole discretion, that it is necessary to
cancel a confirmed booking and make appropriate refund and payout decisions. This may be for
reasons set forth in Scoot's Extenuating Circumstances Policy or (i) where Scoot believes in
good faith, while taking the legitimate interests of both parties into account, this is necessary to
avoid significant harm to Scoot, other Members, third parties or property, or (ii) for any of the
reasons set out in these Terms.
9.6 If a Guest suffers a Travel Issue pursuant to the Guest Refund Policy, Scoot may determine,
in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with the
Guest Refund Policy.
9.7 Members may use the Resolution Center to send or request money for refunds, additional
Host Services, Co-Host Services or Damage Claims related to bookings. You agree to pay all
amounts sent through the Resolution Center in connection with your Scoot Account, and Scoot
Payments will handle all such payments pursuant to the Payments Terms.
10. Ratings and Reviews
10.1 Within a certain timeframe after completing a booking, Guests and Hosts can leave a public
review (“Review”) and submit a star rating (“Rating”) about each other. Any Ratings or Reviews
reflect the opinion of individual Members and do not reflect the opinion of Scoot. Ratings and
Reviews are not verified by Scoot for accuracy and may be incorrect or misleading.
10.2 Ratings and Reviews by Guests and Hosts must be fair, truthful and factual and may not
contain any offensive or defamatory language. Ratings and Reviews must comply with Scoot’s
Content Policy and Extortion Policy.
10.3 Members are prohibited from manipulating the Ratings and Reviews system in any manner,
such as instructing a third party write a positive or negative Review about another Member.
11. Damage to Accommodations, Disputes between Members
11.1 As a Guest, you are responsible for leaving the Accommodation (including any personal or
other property located at the Accommodation) in the condition it was in when you arrived. You
are responsible for your own acts and omissions and are also responsible for the acts and
omissions of any individuals whom you invite to, or otherwise provide access to, the
Accommodation, excluding the Host (and the individuals the Host invites to the Accommodation,
11.2 If a Host claims and provides evidence that you as a Guest have damaged an
Accommodation or any personal or other property at an Accommodation ("Damage Claim"), the
Host can seek payment from you through the Resolution Center. If a Host escalates a Damage
Claim to Scoot, you will be given an opportunity to respond. If you agree to pay the Host, or
Scoot determines in its sole discretion that you are responsible for the Damage Claim, Scoot
Payments will collect any such sums from you and/or against the Security Deposit (if applicable)
required to cover the Damage Claim pursuant to the Payments Terms. Scoot also reserves the
right to otherwise collect payment from you and pursue any remedies available to Scoot in this
regard in situations in which you are responsible for a Damage Claim, including, but not limited
to, in relation to any payment requests made by Hosts under the Scoot Host Guarantee.
11.3 Members agree to cooperate with and assist Scoot in good faith, and to provide Scoot with
such information and take such actions as may be reasonably requested by Scoot, in connection
with any Damage Claims or other complaints or claims made by Members relating to
Accommodations or any personal or other property located at an Accommodation (including,
without limitation, payment requests made under the Scoot Host Guarantee), Experiences, or
Co-Host agreements. A Member shall, upon Scoot's reasonable request and at no cost to the
Member, participate in mediation or a similar resolution process with another Member, which
process will be conducted by Scoot or a third party selected by Scoot or its insurer, with respect
to losses for which a Member is requesting payment from Scoot (including but not limited to
payments under the Scoot Host Guarantee).
11.4 If you are a Guest or a Co-Host, you understand and agree that Scoot may make a claim
under your homeowner's, renter's or other insurance policy related to any damage or loss that
you may have caused, or been responsible for, to an Accommodation or any personal or other
property located at an Accommodation (including without limitation amounts paid by Scoot under
the Scoot Host Guarantee). You agree to cooperate with and assist Scoot in good faith, and to
provide Scoot with such information as may be reasonably requested by Scoot, to make a claim
under your homeowner's, renter's or other insurance policy, including, but not limited to,
executing documents and taking such further acts as Scoot may reasonably request to assist
Scoot in accomplishing the foregoing.
12. Rounding off, Currency conversion
12.1 Scoot may, in its sole discretion, round up or round down amounts that are payable from or
to Guests or Hosts to the nearest whole functional base unit in which the currency is
denominated (i.e. to the nearest dollar, euro or other supported currency); for example, Scoot will
round up an amount of $101.50 to $102.00, and round down an amount of $101.49 to $101.00.
For currencies that are denominated in large numbers, Scoot may determine the functional base
unit in which those currencies are denominated to be 10, 100 or 1,000 of the currency; for
example, Scoot may round up an amount of 1,045 up to 1,050 and 1,044 down to 1,040, or
837,500 up to 838,000 and 837,499 down to 837,000.
12.2 The Scoot Platform facilitates bookings between Guests and Hosts who may prefer to pay
in a currency different from their destination currency, which may require currency conversions to
accommodate these differing currency preferences. Although the Scoot Platform allows
Members to view the price of Listings in a number of currencies, the currencies available for
Members to make and receive payments may be limited, and may not include the default
currency in any given geographic location. Details regarding currency conversion, including any
associated fees, are detailed in the Payments Terms.
13.1 As a Host you are solely responsible for determining your obligations to report, collect, remit
or include in your Listing Fees any applicable VAT or other indirect sales taxes, occupancy tax,
tourist or other visitor taxes or income taxes ("Taxes").
13.2 Tax regulations may require us to collect appropriate Tax information from Hosts, or to
withhold Taxes from payouts to Hosts, or both. If a Host fails to provide us with documentation
that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from
payouts to you, we reserve the right to freeze all payouts, withhold such amounts as required by
law, or to do both, until resolution.
13.3 You understand that any appropriate governmental agency, department and/or authority
("Tax Authority") where your Accommodation is located may require Taxes to be collected from
Guests or Hosts on Listing Fees, and to be remitted to the respective Tax Authority. The laws in
jurisdictions may vary, but these Taxes may be required to be collected and remitted as a
percentage of the Listing Fees set by Hosts, a set amount per day, or other variations, and are
sometimes called "transient occupancy taxes," "hotel taxes," "lodging taxes," "city taxes," "room
taxes" or "tourist taxes" ("Occupancy Taxes").
13.4 In certain jurisdictions, Scoot may decide in its sole discretion to facilitate collection and
remittance of Occupancy Taxes from or on behalf of Guests or Hosts, in accordance these
Terms ("Collection and Remittance") if such jurisdiction asserts Scoot or Hosts have an
Occupancy Tax collection and remittance obligation. In any jurisdiction in which we decide to
facilitate direct Collection and Remittance, you hereby instruct and authorize Scoot (via Scoot
Payments) to collect Occupancy Taxes from Guests on the Host's behalf at the time Listing Fees
are collected, and to remit such Occupancy Taxes to the Tax Authority. The amount of
Occupancy Taxes, if any, collected and remitted by Scoot will be visible to and separately stated
to both Guests and Hosts on their respective transaction documents. Where Scoot is facilitating
Collection and Remittance, Hosts are not permitted to collect any Occupancy Taxes being
collected by Scoot relating to their Accommodations in that jurisdiction.
13.5 You agree that any claim or cause of action relating to Scoot's facilitation of Collection and
Remittance of Occupancy Taxes shall not extend to any supplier or vendor that may be used by
Scoot in connection with facilitation of Collection and Remittance, if any. Guests and Hosts agree
that we may seek additional amounts from you in the event that the Taxes collected and/or
remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that
your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by
Scoot from the applicable Tax Authority in accordance with applicable procedures set by that Tax
13.6 Scoot reserves the right, with prior notice to Hosts, to cease the Collection and Remittance
in any jurisdiction for any reason at which point Hosts and Guests are once again solely
responsible and liable for the collection and/or remittance of any and all Occupancy Taxes that
may apply to Accommodations in that jurisdiction.
14. Prohibited Activities
14.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax
obligations that may apply to your use of the Scoot Platform. In connection with your use of the
Scoot Platform, you will not and will not assist or enable others to:
● breach or circumvent any applicable laws or regulations, agreements with third-parties,
third-party rights, or our Terms, Policies or Standards;
● use the Scoot Platform or Collective Content for any commercial or other purposes that
are not expressly permitted by these Terms or in a manner that falsely implies Scoot
endorsement, partnership or otherwise misleads others as to your affiliation with Scoot;
● copy, store or otherwise access or use any information, including personally identifiable
information about any other Member, contained on the Scoot Platform in any way that is
privacy rights of Members or third parties;
● use the Scoot Platform in connection with the distribution of unsolicited commercial
● offer, as a Host, any Accommodation that you do not yourself own or have permission to
make available as a residential or other property through the Scoot Platform;
● unless Scoot explicitly permits otherwise, book any Listing if you will not actually be using
the Host Services yourself;
● contact another Member for any purpose other than asking a question related to a your
own booking, Listing, or the Member's use of the Scoot Platform, including, but not
limited to, recruiting or otherwise soliciting any Member to join third-party services,
applications or websites, without our prior written approval;
● use the Scoot Platform to request, make or accept a booking independent of the Scoot
Platform, to circumvent any Service Fees or for any other reason;
● request, accept or make any payment for Listing Fees outside of the Scoot Platform or
Scoot Payments. If you do so, you acknowledge and agree that you: (i) would be in
breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii)
hold Scoot harmless from any liability for such payment;
● discriminate against or harass anyone on the basis of race, national origin, religion,
gender, gender identity, physical or mental disability, medical condition, marital status,
age or sexual orientation, or otherwise engage in any abusive or disruptive behavior;
● use, display, mirror or frame the Scoot Platform or Collective Content, or any individual
element within the Scoot Platform, Scoot's name, any Scoot trademark, logo or other
proprietary information, or the layout and design of any page or form contained on a page
in the Scoot Platform, without Scoot's express written consent;
● dilute, tarnish or otherwise harm the Scoot brand in any way, including through
unauthorized use of Collective Content, registering and/or using Scoot or derivative terms
in domain names, trade names, trademarks or other source identifiers, or registering
and/or using domains names, trade names, trademarks or other source identifiers that
closely imitate or are confusingly similar to Scoot domains, trademarks, taglines,
promotional campaigns or Collective Content;
● use any robots, spider, crawler, scraper or other automated means or processes to
access, collect data or other content from or otherwise interact with the Scoot Platform
for any purpose;
● avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to
circumvent any technological measure implemented by Scoot or any of Scoot's providers
or any other third party to protect the Scoot Platform;
● attempt to decipher, decompile, disassemble or reverse engineer any of the software
used to provide the Scoot Platform;
● take any action that damages or adversely affects, or could damage or adversely affect
the performance or proper functioning of the Scoot Platform;
● export, re-export, import, or transfer the Application except as authorized by Indian law,
the export control laws of your jurisdiction, and any other applicable laws; or
● violate or infringe anyone else’s rights or otherwise cause harm to anyone.
14.2 You acknowledge that Scoot has no obligation to monitor the access to or use of the Scoot
Platform by any Member or to review, disable access to, or edit any Member Content, but has
the right to do so to (i) operate, secure and improve the Scoot Platform (including without
limitation for fraud prevention, risk assessment, investigation and customer support purposes);
(ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or
requirement of a court, law enforcement or other administrative agency or governmental body;
(iv) respond to Member Content that it determines is harmful or objectionable; or (v) as otherwise
set forth in these Terms. Members agree to cooperate with and assist Scoot in good faith, and to
provide Scoot with such information and take such actions as may be reasonably requested by
Scoot with respect to any investigation undertaken by Scoot or a representative of Scoot
regarding the use or abuse of the Scoot Platform.
14.3 If you feel that any Member you interact with, whether online or in person, is acting or has
acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or
sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other
disturbing conduct, you should immediately report such person to the appropriate authorities and
then to Scoot by contacting us with your police station and report number (if available); provided
that your report will not obligate us to take any action beyond that required by law (if any) or
cause us to incur any liability to you.
15. Term and Termination, Suspension and other Measures
15.1 This Agreement shall be effective for a 30-day term, at the end of which it will automatically
and continuously renew for subsequent 30-day terms until such time when you or Scoot
terminate the Agreement in accordance with this provision.
15.2 You may terminate this Agreement at any time via the "Cancel Account" feature on the
Scoot Platform or by sending us an email. If you cancel your Scoot Account as a Host, any
confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If
you cancel your Scoot Account as a Guest, any confirmed booking(s) will be automatically
cancelled and any refund will depend upon the terms of the Listing’s cancellation policy.
15.3 Without limiting our rights specified below, Scoot may terminate this Agreement for
convenience at any time by giving you thirty (30) days' notice via email to your registered email
15.4 Scoot may immediately, without notice terminate this Agreement if (i) you have materially
breached your obligations under these Terms, the Payments Terms, our Policies or Standards,
(ii) you have violated applicable laws, regulations or third party rights, or (iii) Scoot believes in
good faith that such action is reasonably necessary to protect the personal safety or property of
Scoot, its Members, or third parties (for example in the case of fraudulent behavior of a Member).
15.5 In addition, Scoot may take any of the following measures (i) to comply with applicable law,
or the order or request of a court, law enforcement or other administrative agency or
governmental body, or if (ii) you have breached these Terms, the Payments Terms, our Policies
or Standards, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate,
fraudulent, outdated or incomplete information during the Scoot Account registration, Listing
process or thereafter, (iv) you and/or your Listings or Host Services at any time fail to meet any
applicable quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews
or Scoot otherwise becomes aware of or has received complaints about your performance or
conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking
requests without a valid reason, or (vii) Scoot believes in good faith that such action is
reasonably necessary to protect the personal safety or property of Scoot, its Members, or third
parties, or to prevent fraud or other illegal activity:
● refuse to surface, delete or delay any Listings, Ratings, Reviews, or other Member
● cancel any pending or confirmed bookings;
● limit your access to or use of the Scoot Platform;
● temporarily or permanently revoke any special status associated with your Scoot
● temporarily or in case of severe or repeated offenses permanently suspend your Scoot
In case of non-material breaches and where appropriate, you will be given notice of any intended
measure by Scoot and an opportunity to resolve the issue to Scoot's reasonable satisfaction.
15.6 If we take any of the measures described above (i) we may refund your Guests in full for
any and all confirmed bookings that have been cancelled, irrespective of preexisting cancellation
policies, and (ii) you will not be entitled to any compensation for pending or confirmed bookings
that were cancelled.
15.7 When this Agreement has been terminated, you are not entitled to a restoration of your
Scoot Account or any of your Member Content. If your access to or use of the Scoot Platform has
been limited or your Scoot Account has been suspended or this Agreement has been terminated
by us, you may not register a new Scoot Account or access and use the Scoot Platform through
an Scoot Account of another Member.
15.8 Unless you reside in Germany, if you or we terminate this Agreement, the clauses of these
Terms that reasonably should survive termination of the Agreement will remain in effect.
If you choose to use the Scoot Platform or Collective Content, you do so voluntarily and at your sole risk. The Scoot Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied. You agree that you have had whatever opportunity you deem necessary to investigate the Scoot Services, laws, rules, or regulations that may be applicable to your Listings and/or Host Services you are receiving and that you are not relying upon any statement of law or fact made by Scoot relating to a Listing. If we choose to conduct identity verification or background checks on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future. You agree that some Experiences, Events or other Host Services may carry inherent risk, and by participating in those Host Services, you choose to assume those risks voluntarily. For example, some Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services. You assume full responsibility for the choices you make before, during and after your participation in a Host Service. If you are bringing a minor as an additional guest, you are solely responsible for the supervision of that minor throughout the duration of your Host Service and to the maximum extent permitted by law, you agree to release and hold harmless Scoot from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to that minor during the Host Service or in any way related to your Host Service. The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.
Scoot is not responsible for your personal belonging and luggage during any experience or host service that you will be part of. If you are bringing any personal belonging, you are solely responsible for it throughout the duration of your experience and to the maximum extent permitted by law, you agree to release and hold harmless Scoot from all liabilities and claims that arise in any way from any theft, injury, loss, death or harm that occurs to you or your belonging during the Host Service or experience or in any way related to your experience.
17.1 Unless you reside in the EU, you acknowledge and agree that, to the maximum extent
permitted by law, the entire risk arising out of your access to and use of the Scoot
Platform and Collective Content, your publishing or booking of any Listing via the Scoot
Platform, your stay at any Accommodation, participation in any Experience or Event or
use of any other Host Service or any other interaction you have with other Members
whether in person or online remains with you. Neither Scoot nor any other party involved
in creating, producing, or delivering the Scoot Platform or Collective Content will be liable
for any incidental, special, exemplary or consequential damages, including lost profits,
loss of data or loss of goodwill, service interruption, computer damage or system failure
or the cost of substitute products or services, or for any damages for personal or bodily
injury or emotional distress arising out of or in connection with (i) these Terms, (ii) from
the use of or inability to use the Scoot Platform or Collective Content, (iii) from any
communications, interactions or meetings with other Members or other persons with
whom you communicate, interact or meet with as a result of your use of the Scoot
Platform, or (iv) from your publishing or booking of a Listing, including the provision or
use of a Listing’s Host Services, whether based on warranty, contract, tort (including
negligence), product liability or any other legal theory, and whether or not Scoot has been
informed of the possibility of such damage, even if a limited remedy set forth herein is
found to have failed of its essential purpose. Except for our obligations to pay amounts to
applicable Hosts pursuant to these Terms or an approved payment request under the
Scoot Host Guarantee, in no event will Scoot’s aggregate liability arising out of or in
connection with these Terms and your use of the Scoot Platform including, but not limited
to, from your publishing or booking of any Listings via the Scoot Platform, or from the use
of or inability to use the Scoot Platform or Collective Content and in connection with any
Accommodation, Experiences, Event or other Host Service, or interactions with any other
Members, exceed the amounts you have paid or owe for bookings via the Scoot Platform
as a Guest in the twelve (12) month period prior to the event giving rise to the liability, or if
you are a Host, the amounts paid by Scoot to you in the twelve (12) month period prior to
the event giving rise to the liability, or one hundred U.S. dollars (US$100), if no such
payments have been made, as applicable. The limitations of damages set forth above are
fundamental elements of the basis of the bargain between Scoot and you. Some
jurisdictions do not allow the exclusion or limitation of liability for consequential or
incidental damages, so the above limitation may not apply to you. If you reside outside of
the U.S., this does not affect Scoot’s liability for death or personal injury arising from its
negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental
matter or any other liability which cannot be excluded or limited under applicable law.
17.2 If you reside in the EU, Scoot is liable under statutory provisions for intent and gross
negligence by us, our legal representatives, directors, or other vicarious agents. The
same applies to the assumption of guarantees or any other strict liability, or in case of a
culpable injury to life, limb, or health. Scoot is liable for any negligent breaches of
essential contractual obligations by us, our legal representatives, directors, or other
vicarious agents. Essential contractual obligations are such duties of Scoot in whose
proper fulfilment you regularly trust and must trust for the proper execution of the
contract but the amount shall be limited to the typically occurring foreseeable damage.
Any additional liability of Scoot is excluded.
You agree to release, defend (at Scoot’s option), indemnify, and hold Scoot and its affiliates and
subsidiaries, and their officers, directors, employees and agents, harmless from and against any
claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal
and accounting fees, arising out of or in any way connected with (i) your breach of these Terms
or our Policies or Standards, (ii) your improper use of the Scoot Platform or any Scoot Services,
(iii) your interaction with any Member, stay at an Accommodation, participation in an Experience,
Event or other Host Service, including without limitation any injuries, losses or damages (whether
compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection
with or as a result of such interaction, stay, participation or use, (iv) Scoot’s Collection and
Remittance of Occupancy Taxes, or (v) your breach of any laws, regulations or third party rights.
We welcome and encourage you to provide feedback, comments and suggestions for
improvements to the Scoot Platform (“Feedback“). You may submit Feedback by emailing us,
through the “Contact” section of the Scoot Platform, or by other means of communication. Any
Feedback you submit to us will be considered non-confidential and non-proprietary to you. By
submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable,
sub-licensable, perpetual license to use and publish those ideas and materials for any purpose,
without compensation to you.
21. Applicable Law and Jurisdiction
21.1 These Terms will be interpreted in accordance with the laws of Delhi and India, without
regard to conflict-of- law provisions. Judicial proceedings (other than small claims actions) in the
Delhi court unless we both agree to some other location. You and we both consent to venue and
personal jurisdiction in Delhi, India.
22. General Provisions
22.1 Except as they may be supplemented by additional terms and conditions, policies,
guidelines or standards, these Terms constitute the entire Agreement between Scoot and you
pertaining to the subject matter hereof, and supersede any and all prior oral or written
understandings or agreements between Scoot and you in relation to the access to and use of the
22.2 No joint venture, partnership, employment, or agency relationship exists between you and
Scoot as a result of this Agreement or your use of the Scoot Platform.
22.3 These Terms do not and are not intended to confer any rights or remedies upon any person
other than the parties.
22.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be
struck and will not affect the validity and enforceability of the remaining provisions.
22.5 Scoot’s failure to enforce any right or provision in these Terms will not constitute a waiver of
such right or provision unless acknowledged and agreed to by us in writing. Except as expressly
set forth in these Terms, the exercise by either party of any of its remedies under these Terms
will be without prejudice to its other remedies under these Terms or otherwise permitted under
22.6 You may not assign, transfer or delegate this Agreement and your rights and obligations
hereunder without Scoot's prior written consent. Scoot may without restriction assign, transfer or
delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30
days prior notice. Your right to terminate this Agreement at any time remains unaffected.
22.7 Unless specified otherwise, any notices or other communications to Members permitted or
required under this Agreement, will be in writing and given by Scoot via email, Scoot Platform
notification, or messaging service (including SMS and WeChat). For notices made to Members
residing outside of Germany, the date of receipt will be deemed the date on which Scoot
transmits the notice.
22.8 If you reside in the EU you can access the European Commission’s online dispute
resolution platform here: http://ec.europa.eu/consumers/odr. Please note that Scoot is not
committed nor obliged to use an alternative dispute resolution entity to resolve disputes with
22.9 We may send promotional emails about new products/events, special offers, or other information which we think you may find interesting based on the email-id and phone number provided by you.
22.10 We will be contacting you via email, phone or text messages, facsimile etc. to deliver certain services and information that is relevant like giving you alerts and notifications regarding your listings and usage of platform etc.
22.11 From time to time we may reach out to you for market research purposes to be able to customize your experience over the platform according to your interests.
22.12 If you have any questions about these Terms please email us.
We work hard to earn and keep your trust, therefore your privacy is our top most focus.
We collect information during registration, use of the services site, communicating with site
members, admin, using content, content upload to our site. We also receive information about
your IP address, cookies and pages you visited. Such informations are collected to provide best
service, research, and overall product experience.
We require information collected to understand your needs and provide you with better services.
1. We may send promotional emails about new products/events, special offers, or other information which we think you may find interesting based on the email-id and phone number provided by you.
2. We will be contacting you via email, phone or text messages, facsimile etc. to deliver certain services and information that is relevant like giving you alerts and notifications regarding your listings and usage of platform etc.
3. From time to time we may reach out to you for market research purposes to be able to customize your experience over the platform according to your interests
We will always obtain your prior specific consent before we share or disclose your personally
identifiable information to any partner, and user. We are also accountable to disclose user
information and the contents of the Accounts to the local law enforcement authorities under
specifically defined circumstances. In case Scoot service gets merged or acquired, we will be
informing on the website about such developments.
In case your profile is public, or your details are in public domain in our site, you will receive
unsolicited messages from users in Scoot.in and from external sources.
When you have opted for receiving related information, we will use your information to you
relevant advertisements, contents, events from us and our partners. Access to your name, email
address and private details is restricted to our employees who need to know such information in
connection with our services and are bound by confidentiality obligations.
When you visit Scoot.in, we receive the Internet protocol (IP) address of your computer,
operating system information, browser information and name of your ISP. This information
used to improve our service offerings, we are also legally accountable to pass the same
information to legal authorities when requested. We also advanced web analytics, which provides
information such as the URL of the site from which you came and the site to which you are going.
Links from Our Website
We have many pages containing external links. You are advised to verify the privacy practices of
such externally linked websites. We are not responsible for the manner of use or misuse of
information made available by you at such other websites. We encourage you not to provide
How Secure is Your Information
We adopt appropriate data collection, storage and processing practices and security measures,
as well as physical security measures to protect against unauthorized access, alteration,
disclosure or destruction of your Personal Information, username, password, transaction
information and data stored in your Account.
Our employees also sign confidentiality agreements to use your data for product enhancement,
bug fixes and for services only.
Notification of Changes
websites in order to keep you informed of any changes in nature of information collected, manner
of collection, use and sharing of information.
Terms shall control.
We don’t provide service to children under age 16, therefore we don’t collect informations and
contact us at [email protected]
Financial Terms for Bookings
1. Key Definitions
“Payment Method” means a payment method that you have added to your Scoot Account, such
as a credit card, debit card or PayPal.
“Payout Method” means a payout method is only the bank account mentioned by the host while
creating an Scoot, to which Scoot will credit the payment after the successful completion of the
event as per the terms.
1. Financial Terms for Hosts regarding Bookings
If, as a Host, you are unable to conduct the event after the guest payment is done, the amount
will be kept with Scoot and transferred to the guest on getting such feedback.
The payment for a successful Scoot will happen within 5 working days, once the event has
1. Financial Terms for Guests regarding Bookings
You acknowledge and agree that, notwithstanding the fact that Scoot is not a party to the
agreement between you and the Host, Scoot will deploy a payment gateway that acts as the
Host’s payment collection agent for the limited purpose of accepting payments from you on
behalf of the Host. Upon your payment of the Total Fees to Scoot’s payment gateway, your
payment obligation to the Host for the Accommodation Fees is extinguished, and Scoot is
responsible for remitting the same (less the Host Fees and any Taxes in respect of the Host
Fees), in the manner described in these Payments Terms.
You as a Guest agree that Scoot may charge your Payment Method the Total Fees for any
booking requested in connection with your Scoot Account. In order to establish a booking
pending the applicable Host’s confirmation of your requested booking, you understand and agree
that Scoot , on behalf of the Host, reserves the right, in its sole discretion, to (i) obtain a pre-
authorization via your Payment Method for the Total Fees. As a general rule, Scoot will collect
the Total Fees due once Scoot receives confirmation of your booking from the applicable Host. In
instances in which Scoot is unable to collect Total Fees in the ordinary course, Scoot may elect
to collect Total Fees at a later point in time. Once your confirmed booking transaction is complete
you will receive a confirmation email summarizing your confirmed booking.
If a requested at-home event is cancelled (i.e. not confirmed by the applicable Host), any
amounts collected by Scoot will be refunded to such Guest, depending on the selections the
Guest makes via the Site and Application, and any pre-authorization of such Guest’s Payment
Method will be released, if applicable.
In connection with your requested booking, you will be asked to provide customary billing
information such as name, billing address and Payment Method information either to Scoot or its
third-party payment processor(s). You agree to pay Scoot for any confirmed bookings made in
connection with your Scoot Account in accordance with these Payments Terms by one of the
methods supported by the Site or Application (e.g. by PayPal, credit card or debit card). You
hereby authorize the collection of such amounts by charging the Payment Method provided as
part of requesting the booking, either directly by Scoot or indirectly, via a third-party online
payment processor or by one of the payment methods described on the Site or Application. You
also authorize Scoot to charge any Payment Method in your Scoot Account in the event of
damage caused at an Accommodation.
If Scoot Payments is unable to collect any amounts you owe for a confirmed booking or a
Damage Claim, Scoot Payments may engage in collection efforts to recover such amounts from
you. You hereby explicitly agree that all communication in relation to amounts owed will be made
by electronic mail or by phone, as provided to Scoot by you. Such communication may be made
by Scoot or by anyone on their behalf, including but not limited to a third party collection agent.
Please note that Scoot cannot control any fees that may be charged to a Guest by his or her
bank related to Scoot collection of the Total Fees, and Scoot disclaims all liability in this regard.
Whatever Payment Method you use may be subject to additional terms and conditions imposed
by the applicable third-party service provider; please review such terms and conditions before
using your Payment Method.
1. Service Fees and Other Fees
Wherever applicable, Scoot may also charge Taxes in respect of the Host Fees and Guest Fees.
Scoot deducts the Host Fees from the Event Fees before remitting the balance to the Host as
described in these Payments Terms. Guest Fees are, as noted above, included in the Total
Fees. In case of a Host, there will be a 15% service charge (GST, as applicable in addition).
In case of a Guest, there will be a 5% convenience charge (GST, as applicable in addition).
Balances will be remitted by Scoot to Hosts via the Payout Method selected by the Host in the
Host’s currency of choice, depending upon the selections the Host makes via the Application
and Services. Amounts may be rounded up or down.
1. General Booking and Financial Terms
Cancellations and Refunds
As a guest if the payment is done, and if he/ she cancels more than 24 hours before the event
start time then there is a full refund else there will be 50% refund until the start time of the event.
In case of a no-show, there will be no refund.
If a Host cancels a confirmed booking made via the Site, Services, and Application, Scoot
Payments will refund the Total Fees for such booking to the applicable Guest within a
commercially reasonable time of the cancellation. If the Guest requests to book an alternative
Listings and the Host associated with such alternative Listing confirms the Guest’s requested
booking, then Scoot Payments will collect the Total Fees relating to the confirmed booking for the
Accommodation in the alternative Listing, in accordance with these Payments Terms.
If, as a Host, you cancel a confirmed booking, you agree that Scoot may collect any cancellation
fees imposed. Cancellation fees may be withheld from your future payouts or charged to the
Payment Method on file in your Scoot Account.
If Scoot decides for any reason that it is necessary or desirable to cancel a confirmed booking
made via the Site, Application and Services, you agree that Scoot and the relevant Guest or Host
will not have any liability for such cancellations or refunds.
Payment Processing Errors
We will take steps to rectify any payment processing errors that we become aware of. These
steps may include crediting or debiting (as appropriate) the same Payout Method or Payment
Method used for the original payout to or payment by you, so that you end up receiving or paying
the correct amount.
In case of cancellation Scoot Payments will refund the amount as per the applicable cancellation
policy within a commercially reasonable time (20 business days) of the cancellation. All refunds
shall be processed in the same manner as they are received. Refund amount will reflect in your
account based on respective banks policies.